By Inkyeong Yun, BAACH UPAR September 6, 2018Eliana Garcia was born on Jan. 29, 2018, four months premature. After the birth, Eliana was admitted to the Neonatal Intensive Care Unit (NICU) at Samsung Medical Center (SMC), one of the purchased care sector providers in partnership with the Brian Allgood Army Community Hospital (BAACH).
It was hard for Kelly Garcia, Eliana's mother, at first to accept the fact that she and her husband, Army Capt. Joseph Garcia, would miss a lot of Eliana's milestones. However, they managed to overcome this tough time thanks to the care Eliana received from both the BAACH and SMC medical staff as well as the community support from friends and families in and around U.S. Army Garrison Humphreys.
Garcia said many BAACH staff members provided much needed support and information.
'Dr. Benjamin Telsey, who was overseeing Eliana's case before we moved to Humphreys, was so helpful explaining the more difficult parts of Eliana's care,' shared Garcia. 'He really took his time helping us along the way, and we are so grateful for all that he did to help. Also, Mina Sin, our nurse case manager, has also been crucial to our support system, helping us at every stage of our time at SMC.'
Garcia shared that the level of care they received from SMC was outstanding -- from her hospitalization and recovery, to Eliana's birth and extended care. She felt they received top-level care.
'The professors, doctors, nurses and staff at SMC have been so wonderful. The medical staff is knowledgeable and capable, which has ultimately been the greatest comfort during our time in the NICU, knowing our daughter is in great hands,' said Garcia. 'They do their best to answer the questions we have and make sure that we understand what is happening with Eliana.'
The International Health Services (IHS) staff also reached out to Garcia on a regular basis and followed up with Eliana's medical team.
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https://www.army.mil/article/210741/
